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HELP CENTER
Welcome to the FAQ page of GMR Backflow! Below you will find answers to some of the most common questions our customers ask. If you don't find the answer you're looking for, please don't hesitate to contact us.
DO YOU CHARGE BY THE HOUR?
No, we do not charge by the hour. GMR Backflow offers a flat rate pricing for our backflow testing services, which means that you will know the total cost upfront before we begin the testing process. Our pricing is transparent and includes all necessary fees and charges, so you can be confident that there won't be any surprises when it comes to the cost of our services.
WHAT IS BACKFLOW?
Backflow is the undesirable reversal of the flow of water or other liquids or substances from a contaminated or polluted source into the clean water supply.
WHY IS BACKFLOW TESTING NECESSARY?
Backflow testing is necessary to ensure that the water supply remains clean and safe for consumption. Backflow prevention devices can fail, and testing ensures that they are functioning correctly.
HOW OFTEN SHOULD I HAVE MY BACKFLOW PREVENTER TESTED?
The frequency of backflow testing depends on the type of backflow preventer and the local regulations. In general, most backflow preventers should be tested annually, but it is best to consult with a professional to determine the specific requirements for your system.
WHAT HAPPENS DURING A BACFKLOW TEST?
During a backflow test, a certified technician will examine the backflow prevention device and test its functionality. They will also check for leaks and other issues that could compromise the safety of the water supply.
DO I NEED TO BE PRESENT DURING THE BACKFLOW TEST?
It is not necessary for you to be present during the backflow test, but it is recommended that you are available by phone or email in case the technician needs to discuss any issues or concerns.
HOW LONG DOES A BACKFLOW TEST TAKE?
The length of a backflow test can vary depending on the complexity of the system and the type of backflow prevention device. In general, the test can take anywhere from 30 minutes to an hour.
WHAT HAPPENS IF MY BACKFLOW PREVENTER FAILS THE TEST?
If your backflow prevention devices fail the test, our technicians will provide you with a detailed report outlining the issues that were identified. We will work with you to develop a plan to repair or replace the devices as needed.
DO YOU PROVIDE REPAIR SERVICES?
Yes, we provide backflow repair services in addition to testing. Our certified technicians can repair or replace backflow prevention devices as needed.
WHO NEEDS A BACKFLOW PREVENTION ASSEMBLY?
Backflow prevention services are necessary for businesses and individuals who use non-potable water sources in their processes or systems, such as irrigation systems, fire suppression systems, and boilers. Additionally, local and state regulations may require certain businesses to have backflow prevention devices installed and tested.
IS YOU COMPANY LICENSED AND INSURED?
Yes, our company is licensed through TCEQ and insured to provide backflow prevention services in our service area.
HOW CAN I SCHEDULE BACKFLOW TESTING?
You can schedule backflow testing by calling us or filling out the contact form on our website. Our team will work with you to find a convenient time for the testing.